There are many reasons that businesses and organisations turn to IT support services rather than employ their own in house team. Perhaps the biggest reason is that of cost. IT support comes in many shapes and sizes and while one IT professional may be an expert in software, they may not be experienced or qualified to deal with IT hardware or with managing and maintaining networks, websites, intranet and extranet services.
To enjoy full support you will need to employ people that can deal with all of the necessary IT requirements within your business. Unfortunately, even a small organisation will usually have a requirement for at least two professional support technicians. While you may not have requirement to employ full time staff for these roles you will often find it necessary to do so in order to attract the most experienced and qualified members to your team.
By outsourcing IT support to a professional company you negate the need to have to employ any technicians within your company and you can, instead, spend your time and resources on managing your business. You will be able to enjoy all of the benefits of a fully featured network and the latest IT systems without having to meet the extensive costs that tend to accumulate with them.